In my case, I deleted two folders with long, cryptic, alphanumeric names, one empty, the other over 1GB in size. When I opened iTunes again, I could create a brand new backup without any errors. The following is the solution if you are getting the corrupt backup error during a sync or backup in iTunes (during a sync, the sync is just triggering a backup):ĭuring a sync or backup, deleting the backup is the way to go, and iTunes will create a new one from scratch. However, the original poster has the additional issue that the backup isn't appearing in has the correct idea - if iTunes isn't listing your backup in the Preferences->Devices list, then you need to delete the backup manually. On a Mac, the backups are stored in /Users//Library/Application Support/MobileSync/Backup He has pointed out the location to look in Windows. Open Finder, (hold the option key on OSX Lion or higher), and select Library from the Go menu. This will open the Application Support folder, and from there, go to MobileSync -> Backup. In the backup folder, there will be one or more folders named by your devices' unique identifiers. In iTunes, click on the Serial Number in the Info tab for your device, and the Serial Number field will switch to your device identifier. DECIPHER BACKUP BROWSER VIRUS SERIAL NUMBER If you are getting the corrupt backup error during a restore in iTunes, clearly deleting the backup isn't going to help you get your data restored )! Match the identifier you see there to a folder name in the MobileSync -> Backup folder. I'm the lead developer on a program called Decipher Backup Repair, which is why I know and care so much about iTunes backup and restore errors ) Decipher Backup Repair will scan your corrupt or damaged iPhone, iPad, or iPod Touch backup for errors and fix the problems in the backup so you can restore in iTunes. You can download the free trial from our website to see what it can find in your backup. (Clearly, I stand to benefit from the links I am posting in this answer, as the author of the software. However, I wanted to give both sides of the issue, corrupted backups during the backup process, and corrupted backups during the restore process. So I copied the full "Backup" directory in another location (copied, not moved) I had the same problem : can't restore a previous backup, even using right click on my iphone in iTunes.Ĭ:\Documents and Settings\myuser\Application Data\Apple Computer\MobileSync\Backup DECIPHER BACKUP BROWSER VIRUS FREEįeel free to mention my name directly: Kelly.) Anyone is also welcome to follow the links above and navigate to our support page to send us an email if you have questions about your corrupted backup. Then I create a new iphone with Itunes after restoring ipsw file, given the same name as it has previously.Īt the end I checked the "Backup" directory and saw that Itunes recreated the same folder as the one I had copied earlier.
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